FAQ

How does consignment work?

Upon drop off we will get you to fill out a consignment contract, the basics of this contract are:

-If the items are not put up for sale by owner, do you want them returned to you or donated.

-The consignment split is 60/40.

-Payouts are sent by e-transfer of the 15th of every month, a minimum of $50 is required. And they must be requested by 12:00pm on the 15th.

-Store credit can be used at anytime, 10% off your purchase will be applied for every use of store credit (as long as the credit covers 50% or more of your purchase).

-Please ensure all items are free of stains, holes, missing buttons, broken zippers, loose or torn hems, and are freshly washed.

-Leiv it or Love it may determine selling price, unless the item qualifies for our “Luxury Consignment Contract” (please scroll down to find info on that contract).

-We may also donate any items that have not sold after 90 days on the floor. But you are very welcome to keep track of the items time instore and ask to pull the items before their 90 days in up. We do NOT call consignors when the time is up.

What is your Luxury Consignment Contract?

This contract has the same basis as our General Contract, but it has some slight changes.

-To qualify for this contract the item must be $500+.

-Upon drop off either proper documentation of authentication must be provided or a fee of $26 is charged (per item) so Leiv it or Love it can get the item(s) authenticated at Real Authentication.

-Real Authentication’s process is done entirely online so your item does NOT leave the store.

-Consignor split changes to 60/40, 60% to the consignor 40% to Leiv it or Love it.

-Consignors do hold the right to propose which amount they would like the selling price to be at, or inform us of the price one bought it at originally. Leiv it or Love it can then counter a price until an agreed upon amount is set.

-Leiv it or Love it will notify the consignor once the item(s) time on the floor is up (180 days), so the consignor can then come pick the item up.

Where do we donate clothes?

We donate to Big Brothers Big Sisters and the Haven Society.

When can I drop off as a new or existing consignor?

No appointment is ever required for a drop off. Come by anytime you can, we don't go through items on the spot but our owner does when she is in.

How fast will my items get put on the floor after drop off?

Due to high amounts of stock coming in daily, the processing time for drop offs are normally 3-5 days before hitting the floor.

Do you do Gift Certificates?

Yes we do! Come in store anytime during store hours to purchase a gift certificate for you or as a gift! Any amount you want! Gift certificates can only be used in store and cannot be combined with another gift certificate or store credit.

Can I use Gift Certificates or Store Credit Online?

Unfortunately Gift Certificates and store credit cannot be used through our online store. But if you message us on Facebook/Instagram or email us at info@leivitorloveit.com with screenshots or item names and descriptions of what items you would like to purchase we can ring it through on your store credit as soon as we are in shop! As for gift certificates they can only be used once you are in-store with the certificate in hand!

Do you do e-transfers for purchases?

Yes we do! This is always a good way to use credit at the same time as well! A lot of customers don't have enough credit to cover the whole item so they just transfer us the remaining! Again, please message us or email us with screenshots or name and descriptions of what item(s) you would like. We will then ring them through on our till, apply store credit (if applicable), and get back to you on how much you owe. Please always make sure to get in contact with us before transferring as we get a lot of emails and the transfer could get lost if we are unaware that one is being sent.

Do you do holds?

No we do not do any holds as products can sell online at any point! If you are unable to make it in store but want to purchase an item you are very welcome to e-transfer us or buy online!

Are you still accepting Local Vendors?

Yes! As a small local company we love to support other small businesses throughout our community. If you are interested in being a Vendor in shop please email us at info@leivitorloveit.com, with pictures of descriptions if your products and we will get back to you ASAP with all the additional information.

What brands do you not accept?

Garage, Urban Planet, Ardenes, George/Walmart, Joe Fresh, Old Navy, Suzy Shier, Nygard, Mariposa, Addition Elle, Alia N Tanjay, Bluenotes, Kismet, Bootlegger, Reitmans, Northern Reflections,Cleo, Rickis, Olsen, Tuff Athletics/ Kirkland/ Costco, Custom Made/no brand pieces.

-The following brands we take a limited amount of selected pieces: Eddie Bauer, RW&CO, Le Château, Fashion Nova, Zaful (tags on), Shein (tags on), Vintage Pieces.

-All items must be a current and trendy style.

How often do we get new stock in?/ How often is the website updates with new arrivals?

Around 300-400 items are added every week online, and around 400-500 items are added in store every week.

How can I get featured on your account?

When you post photos in clothing/accessories bought from Leiv it or Love it use the hashtag #leivitorloveit and you will be featured on our account! If you are posting on stories just tag us.

Where do we ship?

We ship anywhere Canadian Post ships, World Wide!

What is your order processing time?

Instore pickup- if OUTSIDE OF STORE HOURS hours please give us an hour after opening to fulfill your order, and then it'll be ready for pickup. If INSIDE STORE HOURS please give us an hour as well to fulfill your order and it'll be ready for pickup!

Shipping-DURING STORE HOURS, please give us 2 hours to fulfill and package your order and then it'll be shipped out ASAP with Canadian post (depending if Canadian Post is open that day). If OUTSIDE OF STORE HOURS please give us 2 hours after opening to fulfill and package your order and then it'll be shipped out ASAP with Canadian Post (depending if Canadian Post is open that day).

-If we have any delays or problems with your order we will reach out to you via email

 

Do you have a LayAway Program?

Yes we do! We only have the LayAway program open to luxury consignment items. Payment amounts are listed in the descriptions of these items, please email us at info@leivitorloveit.com or come in store for more info!