Frequently Asked Questions

SHIPPING AND DELIVERY FAQs

Do you ship internationally?  

Yes, our products are available for worldwide shipping. Once your order is fulfilled, you will receive an email notifying you that your order has been processed and sent to Canada Post for shipping. If you do not receive your order confirmation email, please contact the store. If there are any delays or problems with your order, we will reach out to you via email!

How long does it take for my order to be processed? 

We try our best to package and process orders the same day we receive them, or the next day we are open following the order. This timeline may fluctuate during sales due to increased demand and limited staff, as we are a small business. You will receive an email as soon as your order is prepared. 

Can I order online and pick up the item(s) in-store?

Yes! When you order online, you are given the option between shipping and in-store pickup! Once orders are fulfilled, you will receive an email notifying you that your order has been processed and is ready to be picked up! If you do not receive your order confirmation email, please contact the store.

 

RETURN AND EXCHANGE FAQs 

What is your return/exchange policy?

In-store purchases are all final sales. 

Online purchases are exchangeable for store credit; however, we do not offer refunds. Exchanges must be made within 14 days of purchase, accompanied by a receipt or invoice. The customer may choose to have either in-store or online credit; however, this cannot be transferred once a decision is made. Additionally, if the item was shipped, the customer is responsible for the cost of return shipping. 

Items purchased online during a sale or promotion are final sale.

 

PAYMENT AND PURCHASES FAQs

Do you sell gift certificates? 

Yes, we do! We can issue a gift certificate of any amount for in-store or online. Unfortunately, gift certificates cannot be combined with other forms of store credit (i.e. another gift certificate or consignor credit) on the same purchase. 

Can I use store-credit online? 

Yes! If you are wanting to use your consignor or customer credit with an online purchase follow the steps below: 

  •  Find the items you would like on our online store.

  • Place the order online using your credit card.

  • Send us an email to info@leivitorloveit.com indicating you'd like to use your store credit to pay for it.

  • We will cancel the order and use your store credit instead! 

What payment methods do you accept?

We accept credit, debit, cash, consignor credit, customer credit/gift certificates, prepaid visas, and e-transfer. 

We additionally have a LayAway program open ONLY to luxury consignment items. Payment amounts are listed in the description of each item that is applicable for this program. 

Can I Use Gift Certificates Online? 

Gift certificates can be used online! If you purchased the gift certificate online, you can use it online automatically; however, if it was purchased in-store, you will have to contact us so we can transfer it to be accessible through our online system. 

Can I Put An Item On Hold?  

We do not hold items. If you are unable to make it in-store but want to purchase an item, we encourage you to purchase online or through e-transfer to secure the item you want!

 

PRODUCT-RELATED FAQs

What sizes do you carry?

We carry men’s and women’s sizes XSmall to XLarge. 

Do you carry clothing that is out of season?

Yes, we have clothing for all seasons in the store at all times of the year. However, we are more selective when taking new inventory if it is out of season. 

 

For any inquiries regarding consignment, please see CONSIGN WITH US

If you have any questions regarding the above information, please contact us:

linkr.ee/leivitorloveit

Thank you for supporting a local and small business!