FAQ
FREQUENTLY ASKED QUESTIONS
Do we Sell out-of-season clothing year round? Yes, we do.
- These items are online and can be accessed by anyone wanting to try them on, Please ask Staff if you like to view Out-of-season products, If they are not on the floor then they are in the boutique's back room.
What Is The Return/Exchange Policy? All in-store purchases are final sales, but we do offer exchanges for orders purchased online. All exchanges are for store credit only. Not redeemable for cash or consignor credit.
- Exchanges must be made within 14 days from purchase
- Excludes any items purchased during a promotion or sale
- Must return item to store with receipt/invoice (exceptions will be made to orders shipped)
- If item was shipped, you must pay for return shipping
- Can choose to have either in-store or online credit, can not switch once decision is made
- No exchanges on online purchases made before May 1st 2021.
Do You Sell Gift Certificates? Yes, we do! We can issue a gift certificate of any amount for in-store or online and cannot be combined with another gift certificate or store credit.
How to Use Store Credit to Purchase Online:
- Find the items you would like on our online store.
- Place the order online using your credit card.
- Send us an email to info@leivitorloveit.com or Instagram message us indicating you'd like to use your store credit to pay for it.
- We will cancel the order and use your store credit instead!
Can I Use Gift Certificates Online? Gift certificates can be used online.
Do You Accept E-transfers For Purchases? Yes we do!
Can I Put An Item On Hold? We do not do holds as products can sell online at any point! If you are unable to make it in-store but want to purchase an item we encourage you to purchase online or through e-transfer to secure the item you want!
Do We Ship? Yes! Worldwide.
Instore Pickup - Once orders are fulfilled you will receive an email notifying you that your order has been processed and ready to be picked up! If you do not receive your order confirmation email please contact the store.
Shipping - Once orders are fulfilled you will receive an email notifying that your order has been processed and sent to Canada Post for shipping. If you do not receive your order confirmation email please contact the store. If there are any delays or problems with your order we will reach out to you via email!
Do You Have A Layaway Program? Yes, we do! We only have the LayAway program open to luxury consignment items. Payment amounts are listed in the descriptions of these items, please email us at info@leivitorloveit.com or come in-store for more info!
For any questions regarding any of the above information please send us an email! Thank you for supporting local!